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1. On Salutations:
2. On Writing a Good Subject Line
3. On Not Saying the Wrong Thing
4. On Not Receiving a Response
5. On Using the Phone
If what you need to say is too long and complicated, pick up the phone! In other words, keep emails short and to the point
6. On Keeping the Peace
There are pacifists who can write protest letters of great condemnation but who are incapable of writing a love letter. You have to write in such a way that the other person is receptive toward reading; you have to speak in such a way that the other person is receptive toward listening. If you do not, it is not worth the trouble to write or to speak.
To write in such a way is to practice meditation.
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